Sam’s Family Spa & RV Resort – Desert Hot Springs, CA
We wanted to spend a family vacation at Sam’s Family Spa & RV Resort, but ended up leaving after 3 days. It is a pity that Sam’s has nice hot springs and terrible service!
The RV spots are dirt lots with trash along the hedges. The lots have old, cracked, ungrounded electrical hook-ups that pose a fire-hazard in the dry desert climate. Even thought Sam’s boasts having WiFi, they are less than honest about the price of it. When I first called to find out whether there was WiFi available, I was told that is comes at a “small fee”; when I asked the front desk at check-in about internet, I was told that is costs about “$12-$20 bucks to sign up”. I had asked again later, and the front desk attendant said confidently “$24.99”. When I actually went to sign up for the internet, it cost $29.99/month. Sam’s employees couldn’t make a phone call to TengoInternet (provider) to find out the proper price to quote for the RV park customers?
This goes for the rest of their pricing – online there are nightly, weekly, and monthly rates, however, when we signed up for a one-month stay, we were charged nightly rates each of the 3 nights that we were there. When we asked the general manager (Debbie) about this and asked if the online prices are false advertisement, shrugged her shoulders, and walked away saying “That’s not my problem”. We couldn’t believe this!
We asked for a refund of what we’ve been over-charged, but she again walked away. We do NOT recommend this park to anyone, unless you’re looking for a major headache and are desperately wanting to be treated disrespectfully and overcharged.