Booked 2 nights at Saddle Mountain RV Park on an April 8 and 9, had to cancel 4 days before stay due to mother in law close to dying.
I called to cancel and left message with above information. No call back. Mother in law passed on what would have been 2nd day of stay. Was charged the full amount of $200. Called again, voicemail wasnt working. Emailed and was written back that cancellations must be done via email only.
They had 4 days to call me back and advise me to cancel via email. Instead, all I got were emails advising me that I didnt follow their policy. Most RV parks would at most charge for first night of stay only, but we were well outside of 48 hour window, so should not have been charged anything.
Ive been RVing for 24 years and never had an issue like this before. We stayed once before but will never come back. We camped at Saddleback Mountain RV Park in a Motorhome.
